Our primary focus is to ensure that the products are well designed, responsibly manufactured and safely delivered to our customers. We would like to make use of every opportunity to better our service to the customers and also to enhance our product features. So,
- If you have trouble in assembling the product, please write to us at support@bommakatta.in so that our product expert can help you to troubleshoot the problems you are having.
- If you have any concern regarding the product you have purchased, please write to us at support@bommakatta.in so that we can clarify it.
- If the product delivered to you is damaged, we will definitely replace it.
- If the product delivered to you has missing parts, we will ensure that the missing parts will reach you.
If you would still like to return your product, Bommakatta’s return policy is as follows:
- We accept return/replacement request only for products delivered damaged.
- Unpacking video is mandatory for any request.
Initiate Return
- Write to us at support@bommakatta.in within 48 hours of receipt of the product.
- Please mention the Order ID, along with the video of unpacking the product, photos and the reason for return/replacement.
Return process
- Allow 1-2 business days for our team to get back to you.
- We will provide detailed instruction by email regarding the procedure to return the product.
- Package the product you are returning thoroughly, so it will arrive undamaged. The shipment is your responsibility until it reaches back to us.
- Items damaged during return shipment due to insufficient packaging may be assessed for additional fees prior to the refund being processed.
- Customer is responsible for return shipping charges.
- Initial processing fee is non-refundable.
Refund
- In case of defective/damaged product refund will be initiated within 1 -2 business days after the receipt and validation of the returned original product.
- Refund will be credited to the account used for placing the order.
- It may take 2 – 10 business days to reflect in your account depending on your bank.
Replacement
- In case the product delivered to you has missing parts we will ship the missing items for free on priority.
- In case of defective/damaged product, replacement will be initiated within 1 -2 business days after the receipt and validation of the returned original product.
- Please note that replacement is allowed only once per order
Sale Items
- Any items purchased during flash/clearance sale cannot be exchanged or returned.
Cancel
- You can cancel your order as long as it has not been shipped.
- To do so, please get in touch with our team through email at support@bommakatta.in with your order details as soon as possible as orders are sometimes shipped on the same day.
- The order amount will be refunded if the order is cancelled.
